What Makes Us Who We Are?
- Everyone deserves dignity
- Show respect and embrace diversity
- Think BIG and be imaginative
- Have fun
- Be enthusiastically engaged
To enhance the community by providing quality housing and exceptional customer service while creating awesome jobs.
We will accomplish our mission by:
- Hiring and retaining the best employees while promoting individual growth to ensure successful and competent management of properties
- Providing a client focused business model where individual property leaders manage a select number of units.
- Being readily available to our customers by phone, email or in person at our local office.
- Using an experienced maintenance team with the unique customer service skills required to promote resident retention.
- Utilizing a custom developed property management software that gives us management insight beyond any off-the-shelf software.
- Fostering positive relationships with all local agencies.
- Reaching out for feedback from our customers with a sincere willingness to try new things, learn and improve.
Meet the Team
Tom Harroldtharrold@compass101.com (616) 855-5821
With a family plumbing business and an uncle’s property investment portfolio close at hand, Tom has a lifetime of experience managing and maintaining properties. He received his bachelor’s degree from Northeastern University where he also worked in facilities management while studying full time. His experience in the trades grew as he worked alongside seasoned professionals in plumbing, HVAC, carpentry, locksmithing, and controls. After college, Tom worked for a national conventional management company where he achieved regional acclaim until relocating to West Michigan and joining Compass Property Management in 2014. With few contacts and a fresh start in the area, he started with Compass in the maintenance department where he grew from technician to coordinator, and eventually managed the department. Tom is now the Director of Operations for Compass and appreciates the challenge that each unique property brings to the table.
In the community, Tom stays involved with the Conductive Learning Center of North America, a local center for kids learning to overcome neuro-muscular disorders, where he has served on the annual River Bank Run fundraising committee.
Each summer, Tom enjoys life around a bonfire watching backyard movies with his family and travelling to remote destinations in his Jeep.
Gina Lucasglucas@compass101.com (616) 855-0733
Gina joined Compass Property Management in September 2012. She has 25 years of experience in real estate management, including conventional and project based multi-family properties, senior housing, manufactured housing communities and single family homes. She understands the dynamics of managing the day to day operations of a portfolio of various needs, as well as building long-lasting relationships with clients and looks forward to bringing those skills to clients' needs. Gina has held her Michigan Real Estate Salespersons License since 1997 and has a great appreciation for the Real Estate and Property Management industry.
As a nearly 50 year resident of Grand Rapids, Gina has seen tremendous growth and positive changes that have occurred and truly loves the city she grew up in and has always lived. She is active within the community as a volunteer, holding a board seat and serves as treasurer for two different non-profit organizations that are focused on providing affordable housing and resources for families in Grand Rapids.
Gina is a proud mother of three sons and loves to spoil her three grandchildren. She enjoys camping, boating, swimming, cooking, gardening, reading, music and just being outdoors, as well as spending as much time as possible with her family and friends.
Vanessa Corversvcorvers@compass101.com (616) 855-5834
Vanessa joined Compass Property Management in 2017. She has been active in the real estate industry for over 13 years. She has experience with conventional and project based multifamily property management as well as portfolio management. Vanessa is a driven, results oriented manager with an in-depth knowledge of the Grand Rapids rental market. She brings a high level of integrity to the work that she does. Vanessa is known for establishing and maintaining strong relationships with clients, tenants and agencies alike.
Vanessa has attended Davenport University where she received her Masters of Business Administration and holds a bachelor’s degree in marketing. She also holds her Michigan's Real Estate Salespersons License.
Vanessa resides in Grand Rapids and has lived and worked here most of her life. Her daughter and son are very active in soccer and lacrosse. When she isn’t driving kids to practice or games she enjoys spending time with her family and friends and hiking trails along the lakeshore.