Resident FAQs

How Do I Pay Rent?

Rent is due on the first of each month and must be paid through your Online Portal via ACH transfer, credit/debit card, or electronic check. Please refer to your specific lease agreement for details regarding the provided grace period. Click here to log in and pay your rent online.

What Happens If I Can’t Pay Rent On Time?

If rent is not received by the due date, a late notice will be issued and fees applied according to your lease terms.

Continued non-payment will result in formal legal procedures, including potential eviction.If you are facing financial hardship, please contact us immediately to discuss your situation and explore available options.

How Do I Submit A Maintenance Request?

All maintenance requests can be submitted online or by calling 616-855-5838.

What Qualifies As Emergency Maintenance?

For life-safety or property-threatening emergencies—such as no heat in freezing temperatures, major flooding, fire hazards, or broken locks—please call our emergency maintenance line immediately.

Our team is available 24/7 to handle these urgent issues that compromise your security or the home's integrity.

Is Renters Insurance Required?

We highly recommend that all residents maintain renters insurance to protect against personal property loss from fire, theft, or utility failures.

These inexpensive policies provide essential coverage for spoiled food, personal belongings, and personal liability in the event of legal action. Please contact your insurance agent to secure a policy that ensures you are fully protected throughout your tenancy.

Am I Allowed To Paint Or Make Changes To The Home I Am Renting?

All property modifications or changes must be pre-approved in writing before any work begins. We review every request with the property owner to ensure compliance and prevent potential lease violations or move-out charges.

This process protects the integrity of the property while ensuring all updates meet our safety and quality standards.

What Do I Do If I Need To Break My Lease Early?

If you need to break your lease early, you remain financially responsible for the rent and utilities until the lease term ends. Contact us as soon as possible so we can discuss options and help you start the lease modification process.

Is There A Limit On How Many Pets I Can Have?

For properties that allow pets, we enforce a two-pet limit and require a completed Pet Screening application for each animal.

How Do I Get My Security Deposit Back?

Following your move-out, we will inspect the property and process your security deposit refund
according to your state’s specific legal timeline, which is typically 30 days.

You will receive an itemized statement detailing any deductions for damages or unpaid balances along with your remaining funds. Our team ensures this process is handled transparently and in full compliance with local regulations.

Can I Use My Security Deposit As Last Month’s Rent?

Security deposits are held for the duration of the lease and can only be returned once the resident has fully moved out. This ensures funds remain available for any necessary repairs or final cleaning after the property is vacated.

What Happens If I Want To Move Out, But My Roommate Wants To Renew?

All residents are "jointly and severally liable," meaning every resident remains responsible for the full rent and lease term even if a roommate moves out.

To release a departing resident from liability, we offer a formal lease modification process that requires all parties to be in agreement and may require the remaining residents to re-qualify independently.

Please contact our office to initiate this process and ensure your lease remains compliant.

Can I Sublease My Apartment?

While we do not allow subleasing or unapproved sharing of premises, we do offer a formal lease
modification process for a minimal fee.

This allows you to legally add or remove leaseholders while ensuring all residents remain compliant with our screening standards and the original lease agreement.