How Do I Check My Monthly Statements and Payouts?
You can access real-time financial reports, rental income, and expense tracking anytime via your
secure Owner Portal.
This system ensures total transparency and 24/7 access to the vital information you need to track your investment's performance.
What Maintenance Expenses Require My Approval?{maintenance-approval}
We handle routine and emergency repairs automatically, though any non-emergency maintenance exceeding $1,000 requires your prior approval.
In urgent situations involving safety or potential property damage, we act immediately to protect your investment and provide updates as soon as the issue is stabilized.
How Often is My Property Inspected?
We conduct professional resident-guided property inspections at many touchpoints throughout the year and include move in inspections, renewal inspections, and move out inspections.
These frequent resident-led inspections are designed to catch minor issues like slow leaks before they become costly repairs.
This proactive, low-cost strategy ensures your property stays in peak condition while minimizing unexpected expenses.
What is the Lease Renewal Process?
We initiate the lease renewal process 90 days before expiration by evaluating resident performance and conducting a market analysis to recommend rent increases, typically between 2–5%.
We handle all negotiations and documentation to solidify a new one-year lease. This proactive approach ensures your property maintains peak market performance while retaining high-quality residents.
How are Emergency Repairs Handled?
Our 24/7 maintenance intake center immediately assesses all requests to identify true emergencies and dispatch the appropriate vendors or technicians.
We prioritize rapid response times to ensure the safety of both residents and properties while maintaining high levels of satisfaction.
By addressing urgent repairs promptly, we protect your investment and keep your residents happy around the clock.
Can You Manage My Property if it is Occupied?
Yes! To ensure a seamless transition, we personally introduce ourselves to your residents and guide them through our systems once you’ve notified them of the management change.
We handle all ongoing communication and encourage owners to redirect any direct resident inquiries back to us.
This proactive approach helps residents quickly adapt to our processes while freeing you from day-to-day management tasks.
